first_img Comments are closed. Volvo learns business magic behind DisneyOn 1 May 2004 in Personnel Today Previous Article Next Article Volvo is working with Disney to boost customer service skills among itsdealership staff. Top-performing UK dealers went on a behind-the-scenes tour inOrlando earlier this year to compare their own customer service practices withDisney’s renowned service culture. The benchmarking study trip became the “catalyst” for a majorcustomer service programme launched at the end of April called Performancethrough People, says Russell Holloway, Volvo Car UK’s quality and customersatisfaction manager. As part of the programme, consultants from the DisneyInstitute will head up leadership seminars for all UK dealer managers, sharingthe ingredients of Disney’s success – what Holloway calls the “businessbehind the magic.” “They are brilliant at delivering a customer experience and brilliantat delivering it consistently,” he said. Building on Disney’s work with Volvo’s leaders will be a six-week programmefor all dealership staff to inspire confidence and pride in the Volvo brandfollowed by in-dealership activities encouraging staff to reflect on what Volvomeans for them and what they can do to support the aims and objectives of aservice culture. The Performance through People programme will run alongside otherinitiatives to improve customer satisfaction in Volvo’s 40 dealerships acrossthe UK. Just last year Volvo Cars UK scooped a global group award for itsdealer development consultancy process, which sees a team of internalconsultants help lower-performing dealerships implement a process of structuredchange. Related posts:No related photos.last_img read more

first_img View post tag: Pays View post tag: HMS Back to overview,Home naval-today HMS Quorn Pays Visit to Ipswich November 28, 2014 View post tag: Visit Training & Education View post tag: Ipswich Share this article View post tag: Quorn HMS Quorn Pays Visit to Ipswich HMS Quorn, sailed into Ipswich yesterday, 27th November, for a five-day visit.The Royal Navy minehunter will be open to the public on Saturday 29th November on a ticket-only basis between 9.30am and 4pm with the last entry at 3pm. The highlight of the visit comes on Sunday 30th November, when the ship’s company will exercise their Freedom of Entry to the Borough by marching through the town centre, led by the pomp and splendour of the Band of her Majesty’s Royal Marines. Lieutenant Commander Yates and the 45-strong crew of HMS Quorn will be welcomed to Ipswich by the Mayor, Councillor Bill Quinton, who will inspect the ship’s company on the Cornhill.In February 2011, just three months before deploying to the Gulf, HMS Quorn and her Ship’s company were awarded the Freedom of Entry to the Borough of Ipswich. This granted the Ship’s Company the right to march through the Borough on ceremonial occasions.Shortly after receiving the Freedom of Entry Award, HMS Quorn deployed to Bahrain as part of the Royal Navy footprint in the area. Over the 3 year period, HMS Quorn conducted Maritime Security Operations in the Gulf to reassure regional nations of the UK’s commitment to security through coordination and conduct of operations and exercises with coalition forces and Gulf Cooperation Council nations. HMS Quorn’s Ship’s company were then able to enjoy the rare privilege of sailing the ship back to the UK in September 2014 after Quorn was replaced in theatre by HMS Chiddingfold, a rotation of units that takes place once every three years.The current Ship’s Company joined the ship in January 2014 and conducted an 8 month deployment in the Gulf region, culminating in the 6 week passage home that included braving 18 foot waves of the Indian Ocean Monsoon, a Suez Canal transit and crossing a rough Mediterranean Sea. The ship, which celebrated its 25th birthday whilst in the Gulf, paid visits to Muscat, Salalah, Djibouti, Malta, Toulon and Gibraltar on her long journey home.During 2014, HMS Quorn has also taken part in numerous multi-national exercises and supported UK industry including participation in the Doha International Maritime Defence Exhibition and an Omani-led multinational exercise Khunjar Hadd. This was followed by post deployment maintenance and sea training before she will make the journey to Ipswich late in November.[mappress mapid=”14563″]Press Release; Image: Royal Navylast_img read more

first_img View post tag: asia View post tag: Japan Share this article View post tag: Naval Sailors aboard U.S 7th Fleet Flagship USS Blue Ridge (LCC 19) conducted a simulated underway known as a “fast cruise” Feb. 27, to prepare for their upcoming sea trials.The fast cruise is a series of seamanship and damage control training evolutions designed to reacclimatize Sailors into an underway mindset and gauge overall operational readiness after a lengthy period pier side.After a 6-month inactive period, the ship’s Flying Squad, first responders to any shipboard casualties, jumped back into training by running several damage control drills.The fast cruise concluded with Sailors manning their general quarters’ stations and eventually conducting an abandon ship scenario. All hands went to their assigned lifeboats and received training on how to don life-saving equipment and the proper protocol for safely abandoning the ship.Blue Ridge has been forward deployed to Yokosuka, Japan for 35 years. As the flagship for Commander, U.S. 7th Fleet, Vice Adm. Robert L. Thomas, Blue Ridge is vital in maintaining partnerships in the 7th Fleet area of operations.[mappress mapid=”15279″]Image: US Navy March 3, 2015 View post tag: Navy Back to overview,Home naval-today USS Blue Ridge Carries Out Fast Cruise View post tag: Yokosuka View post tag: Carries Out View post tag: Fast Cruise View post tag: News by topic View post tag: USS Blue Ridge USS Blue Ridge Carries Out Fast Cruise Authoritieslast_img read more

first_imgIn the latest bid to attract bakery students, Sheffield-based Castle College has undergone an exercise in creative publicity.Picking up on the media attention surrounding a TV advert, in which a Skoda Fabia is created out of cake, bakery students went in their whites to the launch of the real Fabia car in Sheffield.Last Friday, bakery students took a photographer to the Skoda garage and posed with the car, re-enacting scenes from the advert.Bakery tutor Chris North said: “We sent these pictures to the ­local press to make youngsters aware that there are local bakery courses available and potential employers aware that qualified bakery students can be found at our college.”As an industry, we need to ­attract more youngsters.”last_img read more

first_imgSponsored by CSM Bakery SolutionWinner: Maison du Pain, Mathieu le BrasMaison du Pain was tasked by client Honest Burgers to create a bespoke gourmet burger bun, made to a price budget, with a premium artisan presentation. It also needed to be plain but flavoursome, and allow Honest’s meat patty to be the star.“As an artisan bakery, this really challenged our processes and our normal methods of making bread,” says managing director Mathieu le Bras.“Our head of NPD Martin Hull worked closely with the ingredients suppliers and reformulated the recipe many times, sampling regularly over a six-month period to the head chef at Honest Burgers in order to find the perfect carrier for their sauces and the meat patty juices.”The business also hired a food science intern to overlook and manage the ‘Best Bun in the World’ project, and monitored every stage of data on a daily basis during production runs.“After analysing the data during months of development, we finally achieved a robust, even-textured bun with a golden glazed top,” says le Bras. “The process was documented and shared with our teams for training processes. Most importantly, the customer was delighted.”The product has now been commercialised as The Craft Bun.Finalist: Village Bakery, Robin JonesWhen Village Bakery was challenged to work with the Marks & Spencer (M&S) bakery team to produce a range of gluten-free croissants, the business had no idea that it would end up with a facility able to make Danish and other pastry products as well.“Starting with the croissant, we worked with the team at M&S,” says Village Bakery managing director Robin Jones, adding that also on board were new ingredients suppliers and bakery machinery specialist Rondo.“Together, we overcame the challenge of getting the rheology strong enough to hold the ferment, while soft enough to roll out the laminating fat,” he says. “The temperature was critical and we were required to use French butter for the M&S croissants.”Jones adds that the investment in gluten-free pastry is just the beginning of a wheat-free relationship with M&S that also secured Village Bakery a win in the BIA Free-from Bakery Product category (see p59).Longer term, the company is building a dedicated gluten-free facility alongside its existing bakery in Wrexham.Finalist: Fabricake Sugarcraft, Hayley WiskenResearch was key to Fabricake Sugarcraft discovering what its customers needed, both professionals and amateurs.Co-owner Hayley Wisken set about conducting a survey with seven different online cake forums and chat rooms to discover what customers liked, did not like or wanted to change about the company’s specialist retail and online shops.As a result, Fabricake sought the help of a new web designer, Visualsoft, which provided a responsive website, as well as links to Amazon and eBay, which are integrated into its own site. The launch took place last year and has been a huge success, says Wisken.Fabricake also offers 35 free video tutorials on its site for customers, with all eight members of staff experienced sugarcrafters. And, to go with the new website launch, it is introducing its own app in October and changing its marketing stationery, uniforms and shop signage.Classes in the firm’s Cake School are now being redefined around its customers’ needs identified in the survey.last_img read more

first_imgThe 2017 Brooklyn Comes Alive lineup features members of Umphrey’s McGee, moe., The Disco Biscuits, The String Cheese Incident, Trey Anastasio Band, and so many more. Iconic legends, such as John Scofield, George Porter Jr., Cyril Neville, DJ Premier, Johnny Vidacovich, and Henry Butler, will join members of nationally touring bands, such as GRAMMY-winners Snarky Puppy, The Meters, Primus, Soulive, Lettuce, The Motet, Lotus, Railroad Earth, The Infamous Stringdusters,Yonder Mountain String Band, The Russ Liquid Test, SunSquabi, Pendulum, Destroid, The Crystal Method, Midnight North, Aqueous, Kung Fu, Electric Beethoven, and more. Check out the full lineup of artists below, and stay tuned for upcoming announcements about bands, supergroup formations, and special tribute sets.***Tickets Are On Sale Now!***Each ticket grants attendees in-and-out access to all three venues, creating the feeling of an indoor music festival all within the heart of Williamsburg. In true Brooklyn Comes Alive-fashion, a brunch set will kick off the music each day, and performances will continue into the early hours of the morning with special late-night performances.To find out more about ticketing, VIP options, and lodging, head to the festival website. Brooklyn Comes Alive recently announced its massive artist lineup, with over 100 artists slated to perform 35+ sets across two days in the heart of Williamsburg, Brooklyn. This year, the event is expanding to two days, September 23rd and 24th, and will take over three of Brooklyn’s premier venues—Brooklyn Bowl, The Hall at MP, and Music Hall of Williamsburg—all within a 10-minute walking radius. Fans’ imaginations have been running wild dreaming up what band lineups may be formed from the extensive roster of musicians. The guessing game is always one of the most fun parts of the Brooklyn Comes Alive experience, but today we’re ready to roll out some more surprises. Today, following the previous announcements of “The Road Goes On Forever: Celebrating The Music Of The Allman Brothers Band,” A Tribute To Jamiroquai, and Eric Krasno & Friends, Brooklyn Comes Alive has announced that members of moe. and Aqueous will team up for a one time-only performance as moe.queous.Buffalo, New York, is somewhat of an unsung center of the jam world. Few people remember that iconic Brooklyn trio Soulive actually originated in Buffalo the late 1990’s. Of course, the beloved jam band moe. hails from the city too, having planted their flag as the quintessential Buffalo band earlier in the 90’s. moe. would grow out of Buffalo and turn into a national-touring powerhouse, but the band spent several years honing their craft and playing for a rabid pack of locals in western New’s influence on Buffalo, New York, continues to this day, inspiring the next generation of jam bands growing out of New York state. Having grown up in and around Buffalo in the late 1990’s and early 2000’s, upstart jam band Aqueous have clearly been influenced by moe. as well as by the entirety of the city’s vibrant and adventurous music scene. The band have crafted a unique, groove-oriented progressive rock sound, with their dual-guitar attack, ambitious songwriting, and playful lyrics. Now, Mike Gantzer, Dave Loss, Evan McPhaden, and Rob Houk of Aqueous will join forces with moe.’s Al Schnier and Vinnie Amico for an unforgettable set of moe. songs, Aqueous songs, and choice covers, which can only be experienced at Brooklyn Comes Alive.Mike Gantzer had this to say about playing with Al and Vinnie from moe.:“It’s an absolute honor to get the opportunity to share the stage with some of the moe. guys! Some of Aqueous’ most formative moments when we were young and aspiring/impressionable musicians were seeing moe. shows, and moe.down was actually our first ever festival that we attended growing up. We’ve always looked up to those guys, and the Buffalo connection we share makes it that much more special, so in summation, we’re incredibly psyched!”Aqueous performing a moe. tribute set at Paradise Music Festival on 7/23/15Aqueous with Vinnie Amico from moe. and Joel Cummins from Umphrey’s McGee performing “Kid Charlemagne” by Steely Dan at Summercamp 2017last_img read more

first_imgIn a year when Georgia’s manufacturing sector is expected to have limited growth and heavy job losses, the food products industry is pulling clean of that trend.“Georgia has a thriving food products industry capitalizing on the variety and availability of Georgia’s agricultural products,” said Sharon Kane, a food business development specialist with the University of Georgia College of Agricultural and Environmental Sciences.“The food products industry is the single largest contributor to Georgia’s manufacturing sector, consistently accounting for about one-fifth of Georgia manufacturing output,” she said. “Despite the projected overall decline in jobs and output in manufacturing as a whole, food products industries remain a bright spot among manufacturing businesses in Georgia.”Falling only behind the service sector, which adds $250 billion to Georgia’s economy annually, the manufacturing sector accounts for more than $150 billion in total output each year, according to a recent study by the UGA Center for Agribusiness and Economic Development. Food product industries contribute $29 billion to that total.With 15 percent of the manufacturing workforce, food product industries employ about 69,000. These workers process meat, vegetables and other raw materials into food products for both immediate consumption and continued processing.Other components of the industry include animal food, sugar and confectionery products, seafood production and baked goods.The industry is expected to grow at a rate of 2 percent in 2007. And it will find its sales growth in a variety of markets.“The greatest growth rates will occur in dominant segments of food products such as animal slaughtering and processing and bread and bakery product manufacturing,” Kane said.Jeffrey Humphreys, director of the Selig Center for Economic Research at UGA, brings those numbers to life.“For example, Perdue Farms plans to add nearly 1,000 workers at its facility in Houston County by 2009,” he said, “and the Wrigley Company is expanding its Gainesville plant for the second time since 2005.”Much of the fresh chicken sold in the eastern United States falls under the Perdue brand. And Wrigley doesn’t just make gum. The company also produces such candies like Life Savers.As populations and personal income grows, Kane expects the food products industry to follow.Many consumers are expected to trade up to more expensive foods, Humphreys said, adding their income increases into Georgia’s collective food products sales pot. And they’ve also developed an increased desire for niche products with higher value-added margins.These niche products follow national trends such as organic and natural products, Kane said. Other areas receiving increased consumer interest are locally-grown products, health-and-wellness-oriented foods, consumer convenience and a food quality and safety focus.last_img read more

first_imgENDICOTT (WBNG) — Apple Fest organizers are speaking out after announcing the fall festival has been canceled due to the pandemic. “So many people do look forward to it,” said Organizer Eileen Konecny. “We get thousands of people during he day but [another organizer] and I really didn’t want to feel like somebody got sick at one of our events.” Organizers say the cancellation of this year’s festival is disappointing. The initial announcement was made Tuesday on Facebook. Organizers say they are looking to 2021 to make that festival the best Apple Fest as possible. Some Endicott businesses, however, are trying to keep the spirit of Apple Fest alive. The North Brewery is still brewing a special ale.last_img read more

first_imgThe sites will be open starting Sept. 2 at 11 a.m. They will be open Thursday through Saturday from 9 a.m. to 6 p.m.  They are opening as a part of Governor Cuomo’s deployment of a SWAT team to SUNY Oneonta to contain the coronavirus. The sites will be operating in partnership with Bassett Healthcare and are open to all members of the community. The tests will deliver results within 15 minutes. ONEONTA, N.Y. (WBNG) — Governor Andrew Cuomo announced the addition of three free rapid testing sites opening Wednesday. The testing sites are at the following locations: Testing is by appointment only, and people can call 833-NYSTRNG to make an appointment. Oneonta Armory 4 Academy St. Oneonta, NY 13820Foothills Performing Arts and Civic Center 24 Market St. Oneonta, NY 13820St. James Church 305 Main St. Oneonta, NY 13820last_img read more

first_imgThis is something that Gareth Hickey has been doing for the last several months to shore up his start-up Noa, which creates audio versions of news content and works with several large news publishers.“We’ve had to put in place a review of all of our data transfer agreements that we have with publishers and other parties that are based in the U.K.,” he told CNBC. “There’s obviously been a cost associated with that because we don’t know what way it’s going to be left and we don’t want to be left scrambling.”Much like customs arrangements, Hickey said some start-ups may be putting their data transfer arrangement off to the last minute.“Just to call a spade a spade, it’s probably the case that some start-ups are going to accept the risk and not put anything in place and if data adequacy is not granted to the U.K. then they’re staring at an unknown.” “Even if we get a deal, we’re not in a scenario that we just carry on trading as we are now. On Jan. 1 there is a huge amount of extra administrative burden and complexity in trading.”One step in getting prepared is securing an Economic Operators’ Registration and Identification (EORI) number from Revenue, the Irish tax authority, which is required for anyone importing and exporting out of the EU. But it remains unclear if all the businesses that need one have obtained it.Last year, Revenue contacted around 90,000 businesses that it identified as possibly needing the registration. A spokesperson for Revenue said that over the last month the agency has been carrying out further contact with around 14,000 businesses.FatigueBrian Keegan, director of public policy at Chartered Accountants Ireland, said that drawn out negotiations and extended deadlines has caused some weariness among businesses.“There’s been an incredible amount of Brexit fatigue. We’ve been marched up to the top of the hill and marched down again so often,” he said.Companies could run the risk of that fatigue getting the best of them come Jan. 1, he said.“We’re not entirely clear if tariffs are going to be applied and secondly if they are applied, the extent to which they’re going to apply between the U.K. and Northern Ireland,” he told CNBC.“While there is a protocol in place to ensure that there is no tariff border, no hard border on the island of Ireland, it’s still very unclear how any of this is going to work and we’re less than 70 days away from the shutters coming down,” he said.Keegan added that he’s hopeful some kind agreement can be made at this stage, which can be expanded upon beyond January.“If Europe is struggling with its trading agreements with a G-7 country, that’s really significant.”Data flowsThe movement of physical goods is one thing, but questions still hang over the flows of data after December.The U.K. will need to gain an adequacy agreement with the EU — which effectively says the jurisdictions are on equal footing — as well, to ensure personal data can flow.Last month, the Irish Council for Civil Liberties argued that the U.K.’s data protection enforcement isn’t up to standard and said in a letter to the European Commission, the EU’s executive arm, that there is an “inescapable conclusion” that the U.K. shouldn’t be granted adequacy.If no such agreement is reached, companies will have to make separate data transfer arrangements with customers and partners. An employee enters sliding doors decorated with the stars of the European Union (EU) flag at the Berlaymont building, headquarters of the European Commission (EC), in Brussels, Belgium, on Tuesday, Jan. 28, 2020. It took 32 months, two prime ministers, and nearly 30 votes in Parliament to extricate Britain from the European Union and the hardest part of the negotiations hasn’t even started.Bloomberg DUBLIN — Customs capacity will be a major hurdle for many Irish businesses that trade with the U.K., regardless of whether a deal is struck with the EU by the end of the year.That’s according to Ian Talbot, chief executive of business group Chambers Ireland, who said that while the Irish government committed to hiring extra personnel to handle customs with the U.K., many small businesses are unprepared for the new responsibilities that will be placed on them.“You could end up getting to a customs point and finding your documentation wasn’t correctly prepared and you can’t proceed,” Talbot said.- Advertisement – For many SMEs (small and medium-sized enterprises), especially in the agriculture and food industries, any delays could be disastrous.“We just don’t know how this is going to play out at borders. How lenient for example borders might be for the first few weeks and months as everyone gets used to this. That will be a big question in our minds. Will a minor documentation error cause a fail or will some discretion be allowed for a period of time?” Talbot added that regardless of the deal talks on tariffs and quotas, there will be extra obligations on businesses.   – Advertisement – – Advertisement – – Advertisement –last_img read more